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eSport FAQ

Registration FAQS

Why does Betway require personal information from me when I register for eSports betting?

We require a copy of your photo ID or passport, proof of address no older than 3 months and all your contact details in order to ensure we are complaint with KYC regulations. We’ll verify the information provided and store it on file as per law.

How do I send Betway my identity documents?

You can upload copies of your documents via the My Account page, or you can email your documents to us.

How can I tell that my eSportsbook account registration was successful?

We will confirm your account registration via email and text message, using the contact details you supplied.

How do I change my personal details once I have an account?

Please send us an email with your username, as well as the details you want to change.

eSports Bonuses

Can I get a free bet for eSports?

Although our Support team is not authorised to issue additional bonuses we offer new and existing punters and players a great selection of promotions, bonuses and rewards. Our Loyalty Club program is also very rewarding.

How do I use a bonus for eSports Betting?

Please check the bonus terms and conditions to ensure that you understand how the bonus can be used, and what the playthrough requirements will be.

Deposit and Withdrawal FAQs

How do I make a deposit?

To make a deposit, select the Deposit button or select the My Account button. Follow the prompt, choose your banking option and complete the process.

What happens if my credit card is rejected?

You may try using another payment method, or you can email Player Support and provide them with the error you have received.

How do I make a withdrawal?

Log in, select the My Account button, and then select Withdraw Funds and enter the requested details.

How long does it take for withdrawals?

Withdrawals take between 2 and 5 working days. If you do not receive your withdrawal, email Player Support with your username and the date and amount of your withdrawal request.

Why is my withdrawal not allowed?

There are many reasons for this. You may not have met the bonus requirements, you may not have supplied the necessary documentation or verified your details, or you may not be using an account that belongs to you or the same as your deposit method. If you are still not sure why you cannot withdraw funds, please contact Support.

Betway Password Reset

What do I do if I forget my password?

Select the Forgot Password? link on our homepage. Enter the mobile number you submitted on registration. You will receive a text with a password reset code that will let you reset your eSportsbook account password.